How can we help you?
Search our knowledge base for answers to common questions
- How to find or move the plugin content files after installation
- How can I authorize and activate my plugin?
- I can authorize but my plugins don't stay activated!
- Default file locations
- News & Announcements
- Apple Silicon M1, VST3 support & more
- Is my plugin compatible with my system?
- macOS 10.13 High Sierra & 10.11 El Capitan
- macOS 13 Ventura compatibility
- How can I find my plugin in my DAW? It doesn't show up.
- DAW crashes and error messages. Help!
- How to redeem a coupon code from a partner shop?
Discover the App
The new UJAM App is a quick and easy way for you to install, authorize, and update all existing and new plug-ins. Spend more time making music and less time managing installers.Discover the App
Get in touch
Sometimes you need a little help from a support agent. Don’t worry, we’re here for you.Submit a request
Share your thoughts, get inspired and discuss with our team and fans. Get help and promote your music.Join the FB group