How to find or move the plugin content files after installation

Introduction

The main content (samples etc.) of our plug-ins is contained in a file of the type "blob" ("binary large object"). You can select the installation location for the blob files in the UJAM App settings and during the setup.

Quick Troubleshooting

If your plugin cannot find or access the plugin content, you may see this message:

In this case, please close DAW and try to find the content. In general, we always recommend to keep the blob files in the default location, in order to ensure that your plugin can always find and load its content files.

In case you have not installed the content to a custom location, standard locations are:

Macintosh HD:/Library/Application Support/UJAM/

%SYSTEMDRIVE%\ProgramData\UJAM\

• Once you have found the blob files, open your UJAM App and click on ‘locate content‘:
  
  
• A window will show up, in which you can then navigate to the blob file location. You need to open the folder which contains the plugin content. If there are two blob files (usually called part1 and part2), make sure that both blob files are in the same folder and always point to part1.
• Once you have located the correct file, you can open your DAW and the plugin should be working as expected.

How to Move the Plugin Content

As content files can be pretty big, we understand some of you want to store them on external drives rather than filling up space on your primary internal disk. Learn how to find and move your plugin content. Have a quick look at the following videos:

macOS

Windows

Changing the location during the installation process is possible in some cases (depending on the product and operating system):

macOS:	Windows:

How to move the content (".blob") files retrospectively

Step 1)

• Move your blob files to the desired location (different folder or different drive). Don't move the whole folder, just the files. If there are two blob files (usually called part1 and part2), move them both as they always need to be in the same folder. Sometimes there is only one blob file (differs from plugin to plugin).
  
• For example, the content file for Virtual Guitarist CARBON is called ‘VG-CARBON.blob‘ (4,36 GB) and the content file for Beatmaker DOPE is called ‘BM-DOPE.blob‘:

macOS:

Windows:

Please note that you are not allowed to relocate the series blob files of USYNTH and Virtual Pianist. Only the title blob files are allowed to get relocated:

Step 2)

• After relocating the blob files, open your UJAM App and click on ‘locate content‘:
• A window will show up, in which you can then navigate to the blob file location. You need to open the folder which contains the plugin content. If there are two blob files (usually called part1 and part2), make sure that both blob files are in the same folder and always point to part1.
• If you don't have the UJAM App and you open the plugin in your DAW, the dialog window may look like this (depending on the plugin):

macOS:

Windows:

Step 3)

Always make sure you point to the correct location of the *.blob files so that the plugin knows where to find its content and you're good to go! ✔️

 ❗️Please note:

• Choosing a wrong blob file will crash the plug-in and DAW! Let's say you update your plug-in to version 2.1 but accidentally choose the 2.0 blob file –  you will now have to delete the .settings file of the plug-in or even remove all plugin files and reinstall the plug-in.
• Always point to the blob file the dialog asks for, or else you might experience a crash.
• If there are two or more blob files: they must always be located in the same folder.
• If anything goes wrong and the plugin cannot load the content, you might see any of the following error messages:

Manual relocation of the blob file path (only for advanced users on macOS)

1. Make sure your DAW is closed.
2. Go to: Macintosh HD/Library/Application Support/UJAM/
3. Make sure that your user account has ‘Read & Write‘ privileges for the folder and the sub-folders. Right-click the folder and select ‘Get Info‘:
   
4. Click on the tiny lock and unlock it in order to make changes. You will be asked to enter your system password.
   
5. Afterwards, click on the tiny plus icon:
   
6. Next, add you user account and add ‘Read and Write‘ privileges:
   
   
7. Once your user account has ‘Read & Write‘ privileges for the folder and the sub-folders, go to your custom location of the blob file.
8. In your custom folder, right-click the blob file (part1), press and hold the ‘alt(option)-key‘ and then click on ‘Copy "<Name of blob file>" as Pathname‘. Now you've copied the new path of the blob file.
9. In the default location folder, you should find the so called ‘.settings‘ file which contains the original path of the blob file:
   
   
10. Open the settings file in a text editor program.
    
11. Edit the blob file path by pasting your custom path between the "" characters in the settings file. As mentioned already, in order to let the plugin find the blob file you need to make sure that you enter the exact path.
12. Save the settings file
13. Open your DAW and launch the plugin. It should now load the blob file from the custom location.