Why do I always need to re-authorize when I open my plug-in?

When you install a ujam plug-in for the first time, a hardware fingerprint of your computer is created the moment you open up your plug-in in your DAW. The fingerprint is a part of our copy protection and is stored in the so called ".ops file" – you can find it here:

If you use a USB dongle for your internet connection, your hardware fingerprint will change. In most cases, that is the reason why you have to re-authorize. The only way so far that you not have to re-authorize all the time is to avoid mobile wifi.

Please note that changing something on the hardware like adding more RAM or a new Motherboard will change the fingerprint and can cause the need to re-authorize every time re-starting your DAW.

As this is a rare and user-system specific issue, it is not easy to locate the cause for the problem. Please think about what hardware you're using and which device might change your system settings.

Related article:

►Authorization Issues (I can't activate my plug-in!)

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I you have any more questions or need further assistance, please submit a request to our support staff. Thanks!