I can authorize but my plugins don't stay activated!

UJAM Support

January 09, 2023 14:40
Updated

You should actually only have to activate a plugin once. On some systems this does not seem to work though, mostly for system specific technical reasons.

Please try to:

Fully quit the UJAM App and your DAW
Delete the .ops file of the respective plugin which keeps showing up as a trial version
Add the UJAM App to your AutoStart items so it will launch automatically when you start your computer and activate all plugins
Open the UJAM App (make sure you're signed in with your UJAM account)
Open your DAW and the plugin you need to activate
Now your plugin should already be authorized automatically by the UJAM App
If not, use your credentials to activate your plugin (not possible for Usynth and Virtual Pianist though)

Further details:

When you install a UJAM plug-in for the first time, a hardware fingerprint of your computer is created the moment you open up your plug-in in your DAW. The fingerprint is a part of our copy protection and is stored in the so called ".ops file" – you can find it here:

Operating System	Location
Windows	%SYSTEMDRIVE%\Users\$env:UserName\AppData\Roaming\UJAM\
Mac	Macintosh HD:/USERS/USERNAME/Library/Application Support/UJAM/

When using some specific USB hubs/ docking stations for an internet connection (or other external networking hardware like the Apple Studio Monitor) , your hardware fingerprint will change. In most cases, that is the reason why you have to re-authorize. The only workaround we know so far is to avoid using external networking devices and use a regular Wifi / Ethernet connection.

Please note that changing something on the hardware like adding more RAM or a new Motherboard will also change the fingerprint and can cause the need to re-authorize every time re-starting your DAW or computer.

As this is a rare and user-system specific issue, it is not easy to locate the cause for the problem. Please think about what hardware you're using and which device might change your system settings.

For Mac users:

Please try to add the UJAM App to your login items (System Preferences>Users and Groups>Login Items), so that it starts automatically when you restart your Mac and activates your plugins.