When you install your UJAM instrument for the first time, a hardware fingerprint of your computer is created, this is checked as soon as you open up your UJAM instrument in your DAW.
The trial should only expire if
- the 30 day trial period is over
- your system time is changed
- you make major hardware changes in your computer
If your trial expired not in a usual way like these, please send us one of your .ops file so that we can reset your trial time manually.
You can find the file in the following location:
A. Go to
B. Copy & send us one of your ops file (e.g. VG-IRON.ops) to email@example.com
You will need to Show Hidden Folders in File Explorer options in order to access the hidden library as shown in this quick video tutorial↓ or below it's demonstrate with images
Show Hidden Files under (Control Panel)
Activate in (File Explorer Options) the show hidden files option
A. In the Finder, choose Go > Go to folder from the menu. (or use Shift+Command+G)
B. Type “~/Library/Application Support/UJAM”.
C. Copy & send us one of your .ops file (e.g. VG-IRON) to firstname.lastname@example.org
or watch this quick video tutorial to find the .ops files on MAC ↓