My trial expired not like it's supposed to be

When you install your UJAM instrument for the first time, a hardware fingerprint of your computer is created, this is checked as soon as you open up your UJAM instrument in your DAW. 

The trial should only expire if

• the 30 day trial period is over
• your system time is changed
• you make major hardware changes in your computer

If your trial expired not in a usual way like these, please send us one of your .ops file so that we can reset your trial time manually. 

You can find the file in the following location:

MS WINDOWS:

A. Go to 
{SYSDRIVE}:/USERS/USERNAME/AppData/Roaming/UJAM/

B. Copy & send us one of your ops file (e.g. VG-IRON.ops) to support@ujam.com

You will need to Show Hidden Folders in File Explorer options in order to access the hidden library as shown in this quick video tutorial↓ or below it's demonstrate with images

Step 1.

Show Hidden Files under (Control Panel)

Step 2.

Activate in (File Explorer Options) the show hidden files option 

Apple macOS:

A. In the Finder, choose Go > Go to folder from the menu.  (or use Shift+Command+G)

B. Type “~/Library/Application Support/UJAM”.

C. Copy & send us one of your .ops file (e.g. VG-IRON) to  support@ujam.com 

or watch this quick video tutorial to find the .ops files on MAC ↓