FAQ: Beatmaker VICE

To help you get started with Beatmaker VICE, here are the answers to some frequently asked questions:

I didn't receive the email with my 30 day free trial, how can I download Beatmaker VICE?

• You can download your free trial version here.

Will Beatmaker VICE work on my computer?

• We qualified the plug-in for the following operating systems:

  MacOS 10.11 or later

  Windows 7 or later

• You may run it on earlier versions but we don’t support them. Please download your free 30-day demo and give it a try!
• Please note that Beatmaker VICE is only compatible with 64bit software. 32bit is not supported!
   

I already own several Beatmaker plug-ins – do you have a special offer for me?

• At this point, we do not offer special discounts for users who already own other ujam plug-ins. With the release of Beatmaker VICE, we also adjusted the prices of the Full Bundle and Beatmaker Bundle.
• Please head over to our store and check your upgrade options.
  

Where can I find the manual?

• We have one user guide for all Beatmakers. You can find it here.
  
  

I can't authorize my new Beatmaker!

• In case you are struggling with authorizing your plug-in, please have a look at the following articles:

1. Trial and Authorization
2. Authorization Issues

I bought Beatmaker VICE at a reseller. How can I redeem my code?

• The following article will help you: Partner Shop Purchase
  
  

I installed VICE but I can't find it in my DAW.

• Please try to do a DAW rescan. For further information, click here.

I downloaded the plug-in but my trial time has already expired – I have 0 days left.

Unfortunately, this can happen due to technical circumstances – please submit a request to our support staff and attach your .ops file – have a look at the following article: Instant expired trial time

How can I load my own samples into Beatmaker VICE?

• The plug-in does not support this feature at this time.

Is there a Reason Rack Extension?

We didn't create a Beatmaker VICE Rack Extension. Please make sure to use the VST format if you're a user of Reason Studios.

Can I use multiple audio outputs?

• Beatmaker VICE features Multi-Outs to make the processing of each drum signal more flexible, DAWs handle multi-out plugins in various ways. To properly use the multi-out functionality in your DAW you might have to create extra AUX tracks and/or use the dedicated multi-out version of Beatmaker VICE.
• Sending an Instrument through its individual out will remove it from the master processing of Beatmaker VICE, so please be aware, that Mix-Preset, Reverb, Saturate, Maximize, and of course Master Volume will not affect Kits routed to their individual outs.  

Are there any known issues?

• Midi Learn is not working for all controls.
• When Latch is enabled and playing a note the playing note is not highlighted
  
• Control values are not disappearing after MIDI CC
• Beatmaker VICE is currently not working in Mixcraft 8. Please consider updating to Mixcraft 9!
• Some “Mix” presets can result in negative phase correlation in the upper "Amount" value ranges (this is barely audible)
• DAW Pro Tools:
  • If you don't save your customized kit and close the session, your adjustments will get lost. Always make sure to save your customized kit!
  • Sometimes the selected kit won't get saved.
  • Single Drum Selection is not being saved (make sure to save a preset with your customized drum selections to work around this)
  • Dragging and Dropping a phrase in certain versions of Pro Tools can result in the channel’s left stereo panning to be set to the center
• DAW Reason:
  • Only the first 7 sounds are routable for using multiple outputs .
• The Save button does function, though it looks inactive. 
  
  
  

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If you have further questions, please feel free to submit a request to our supper staff. Thanks!