FAQ: Finisher NEO

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Finisher is a new concept of audio plug-in, designed to deliver the power and flexibility of a full rack of audio processors and effects with the instant gratification that UJAM products are famous for. To help you get started with Finisher NEO, here are the answers to some frequently asked questions:

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Finisher NEO 1.1.0

I didn't receive the email with my 30-day free trial, how can I download Finisher NEO?

  • You can download your free trial version here. Just click on the logo!

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Will Finisher NEO work on my computer?

  • We qualified the plug-in for the following operating systems:
    MacOS 10.11 or later
    Windows 7 or later
  • You may run it on earlier versions but we don’t support them. Please download your free 30-day demo and give it a try!
  • Please note that Finisher NEO is only compatible with 64bit software. 32bit is not supported!
     

How can I add the plug-in to a track? 
(Logic 10 and other DAWs)

  • Finisher NEO is an effect and not a Virtual Instrument plug-in! Please make sure to add the Finisher to the respective Audio FX section (this can be slightly different and depends on the respective DAW).

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Digital Audio Workstations

Finisher NEO should run on every DAW supporting VST 2, AU 2, and AAX. The following software doesn't support Finisher NEO:

  • Adobe Audition
  • Audacity
  • Pro Tools First

I already own several ujam plug-ins – do you have a special offer for me?

Where can I find the manual?

 
I can't authorize my new Finisher!

  • In case you are struggling with authorizing your plug-in, please have a look at the following article: Authorization Issues

I bought Finisher NEO at a reseller. How can I redeem my code?

I installed NEO but I can't find it in my DAW.

I downloaded the plug-in but my trial time has already expired – I have 0 days left.

Unfortunately, this can happen due to technical circumstances – please submit a request to our support staff and attach your .ops file – have a look at the following article: Instant expired trial time

Is there a Reason Rack Extension?

We didn't create a Finisher NEO Rack Extension. Please make sure to use the VST format if you're a user of Reason 9.5 or later.

 

What’s new in Version 1.1.0?

Finisher NEO was our very first Finisher. As we developed its successors Finisher VOODOO and Finisher FLUXX, we introduced features that our users asked for:

  • two more Vari Knobs, 
  • a Mode Browser 
  • the ability to run on mono tracks.

Version 1.1.0 simply catches NEO up with its siblings.

If you have used NEO before, you will enjoy a better browsing experience, additional creative options via Vari 1 knob, and the Highlighter filter (Vari 4) that lets you create rises and drops.

 

Any risk updating?

No! You can safely install Finisher NEO 1.1.0 and it will still sound the same in your old sessions – even the Presets will still work. The new Vari Knobs 1 and 4 are merely add-ons to the existing Modes, everything else remains the same.

 

Are there any known issues?

  • Finisher NEO sometimes doesn't work on an empty track
  • Switching from certain modes to certain other modes can change the plugin's signal flow in a way that can cause short dropouts or disruptions to currently running audio
  • "Mode" automation not recordable via UI.
  • When starting the plugin for the first time in Garage Band a security warning message is displayed.

Digital Audio Workstations

FIN-NEO should run on every DAW supporting VST 2, AU 2, and AAX. We cannot guarantee that FIN-NEO is compatible with the following software:

  • Adobe Audition
  • Audacity
  • Pro Tools First
  • Mixcraft 8
  • Earlier Cubase versions (make sure to test the free trial)

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If you have further questions, please feel free to submit a request to our supper staff. Thanks!

 

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