FAQ: Virtual Bassist MELLOW 2

To help you get started with Virtual Bassist MELLOW 2, here are the answers to some frequently asked questions:

I didn't receive the email with my 30 day free trial, how can I download MELLOW?

• You can download your free trial version here. Just click on the plug-in!

Will Virtual Bassist MELLOW work on my computer?

• We qualified the plug-in for the following operating systems:

  MacOS 10.11 or later

  Windows 7 or later

• You may run it on earlier versions but we don’t support them. Please download your free 30-day demo and give it a try!
• Please note that Virtual Bassist MELLOW is only compatible with 64bit software. 32bit is not supported!
   

How can I add the plug-in to a track? 
(Logic 10 and other DAWs)

• Virtual Bassist MELLOW is a Virtual Instrument plug-in! Please make sure to add the Bassist to the respective Instrument track (this can be slightly different and depends on the respective DAW).
  
  

Can I tune my Virtual Bassist?

Read it here.

Digital Audio Workstations

Virtual Bassist MELLOW should run on every DAW supporting VST 2, AU 2 and AAX. The following software doesn't support MELLOW:

• Adobe Audition
• Audacity
• Pro Tools First

I already own several ujam plug-ins – do you have a special offer for me?

At this point, we do not offer special loyalty discounts for users who already own other ujam plug-ins. With the release of Virtual Bassist ROWDY, we also adjusted the prices of the Full Bundle.

How to upgrade from Virtual Bassist version 1 to 2?

• Upgrade offers available for owners of version 1

Please head over to our store and check your upgrade options.

Where can I find the manual?

• Read it here.

 
I can't authorize my new Bassist!

• In case you are struggling with authorizing your plug-in, please have a look at the following article:
  

Authorization Issues

I bought Virtual Bassist MELLOW at a reseller. How can I redeem my code?

• The following article will help you: Partner Shop Purchase
  
  

I installed Virtual Bassist MELLOW but I can't find it in my DAW.

• Please try to do a DAW rescan. For further information, click here.

I downloaded the plug-in but my trial time has already expired – I have 0 days left.

Unfortunately, this can happen due to technical circumstances – please submit a request to our support staff and attach your .ops file – have a look at the following article: Instant expired trial time

Is there a Reason Rack Extension?

Yes and no!

Please note that we didn't create a Rack Extension for Virtual Bassist 2 (yet), so the existing RE version of Virtual Bassist doesn't include the new features such as:

• MIDI Drag’n’Drop
• Improved song building
• 2.0 New Styles and Presets
• Finisher Section
• UI Facelift

In case you own the Rack Extension of Virtual Bassist and want to upgrade to version 2: We do offer a special 50% discount for the respective VST version. You can read more about this matter here. 

How can I change the velocity of the MIDI notes in the best way? 

The Virtual Bassist has a very limited velocity sensitivity, but turning down the compressor to 0%  will give you more variation in the note volume.

How can I turn off the slides?
The keys from C0 to E0 pre-select different slides that are perfect for “pre-intros”. For turning off just select ''Off'' next to ''Legato'' mode. In realtime by using the keys C#0 (off) and F#0 (on).

Are there any known issues?

There are a few – read it here.

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If you have further questions, please feel free to submit a request to our supper staff. Thanks!