UJAM.com Checkout: Troubleshooting | Payment | Taxes

Table of content

FastSpring

First of all: All payments in our shop are conducted by our merchant of record FastSpring. Here's a small extract of what our partner does for us:

• Maintain a merchant account and payment gateway
• Negotiate and manage ongoing credit card processing fees
• Manage all tax calculation, collection, and remittance
• Ensure compliance with country-specific payment laws and regulations
• Stay up-to-date with ever-changing card association regulations
• Manage refund requests and chargebacks
  
  Read more: What is a Merchant of Record?
  
  

Troubleshooting

Here are a few things you can try if you should run into any issues during our checkout:

• Make sure that no pop-up blocker is enabled.
• Do not use the incognito mode of your browser.
• Temporarily deactivate any kind of tracking blocker or cookie blocker.
• Try to clear your browser cache.
• Try using a different browser (for example Google Chrome, Firefox, ...).
• Make sure to enter the right details (for example credit card number, ...).
• Ensure that your bank supports online payment.

How does the checkout on our website work in general?

• Depending on your current location, you will see prices displayed in USD or EUR in our storefront.
• At the end of the checkout process, the currency is converted and tax is eventually added.
• Most customers will see the gross price in our shop and the price won't change when they place their order:
  
• However, due to different country-specific regulations (for example the USA and Australia) FastSpring will add VAT or GST right before the actual payment:
  
  

• After you place your order, you will see a pop-up window:

• Choose your payment method and follow the instructions. Done! ✔︎ 

Read more:​​

▶︎https://fastspring.com/docs/about-vat-and-sales-tax/
▶︎https://fastspring.com/docs/currencies-conversions-and-taxes/
▶︎https://fastspring.com/docs/payment-methods-accepted-by-fastspring/

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If you have any more questions regarding your purchase only or if something seems to be miscalculated, we would kindly ask you to contact the FastSpring support.

Submit a request (https://fastspring.com/question-a-charge/) or write an email to support@fastspring.com – thanks!