We've heard from some users experiencing that their ujam plug-in stopped working properly (after a while) and also that the sound output did not work anymore. Unfortunately, we weren't able to reproduce this behaviour or fix this bug yet. We are currently working on finding a solution for this issue.
Here are the best workarounds so far:
1. Delete and undo
You can reset the plug-in by deleting the current MIDI track or the whole track of your stopped playing instance and undo directly afterwards to release the plug-in from his freeze.
2. Buffer size
We suspect that this problem is triggered by a too high CPU utilization, users reported that this problem no longer occurs since they own a device with higher CPU performance than before.
We recommend setting the buffer size higher, that the computer processor handles the information slower so that it will take fewer system resources and it’s less strenuous on the computer processor.
So increasing the buffer size can help to stay more stable for the plug-in. Some users reported that it could help to set the buffer size higher than at least 500ms to workaround the freeze.
But it really depends on the DAW and your device performance for the best buffer size
and you will probably find a sweet spot in between where you can run plugins without noticing the latency.
When you want to record, we recommend choosing a lower buffer sizes like 64 or 128 with quicker information processing speed to avoid latency. But when it comes to editing, mixing, and mastering, we recommend a really high buffer size for smoother processing like 1024.
3. Restart DAW
If nothing could help from step 1 or 2, you can always restart your DAW for a complete reset, but this is normally not needed.
Additional Trouble Shooting
Sometimes the plug-in will stop working because of some little MIDI mistakes that will confuse the plug-in engine. Here are some little mistakes that can also cause a dropout:
- Your MIDI notes should start and end on a straight beat (you can start on the 1,2,3 or 4 but the best start is on the first beat of a measure)
- Make sure that your MIDI notes don't overlap (this is important)
- Make sure to not have spaces between the MIDI notes
- Your MIDI notes should also be as long as you want to trigger the respective groove/phrase
Please submit a request to our support staff when you still got problems with getting the plug-in to work again. You can also contact us when you got any information about workarounds or the root cause of this issue.
We apologize for no better news, we are currently working on a solution – this will hopefully be fixed in a future update for all ujam plug-ins.