FAQ: Beatmaker KANDY 🍭

KANDY is a bleeding-edge virtual beatmaker, employing extremely processed samples and state-of-the-art sound design for the top of the billboard charts.

To help you get started with KANDY, here are the answers to some frequently asked questions:

I didn't receive the email with my 30-day free trial, how can I download Beatmaker KANDY?

• You can download your free trial version here:

Will Beatmaker KANDY work on my computer?

• System Requirements Overview
   

Why do I see a warning on Windows?

• Please have a look at ►this article.
  
  

Where can I find the manual?

• We have one user guide for all Beatmakers. You can find it here.
  
  

I can't authorize my new Beatmaker!

• In case you are struggling with authorizing your plug-in, please have a look at the following articles:

1. Trial and Authorization
2. Authorization Issues

I bought Beatmaker KANDY at a reseller. How can I redeem my code?

• The following article will help you: Partner Shop Purchase
  
  

I installed KANDY but I can't find it in my DAW.

• Please try to do a DAW rescan. For further information, click here.

I downloaded the plug-in but my trial time has already expired – I have 0 days left.

Unfortunately, this can happen due to technical circumstances – please submit a request to our support staff and attach your .ops file – have a look at the following article: Instant expired trial time

How can I load my own samples into Beatmaker KANDY?

• This feature isn’t available for this plug-in. We take it into consideration, but loading own samples into any Beatmaker isn’t an intended workflow.

Is there a Reason Rack Extension?

• Beatmaker KANDY isn’t available as a Rack Extension, but Reason added VST plug-in support in Reason 9.5 so please consider using KANDY as a VST in Reason.

Can I use multiple audio outputs?

• Beatmaker KANDY features Multi-Outs to make the processing of each drum signal more flexible, DAWs handle multi-out plugins in various ways. To properly use the multi-out functionality in your DAW you might have to create extra AUX tracks and/or use the dedicated multi-out version of Beatmaker KANDY.
• Sending an Instrument through its individual out will remove it from the master processing of Beatmaker KANDY, so please be aware, that Mix-Preset, Reverb, Saturate, Maximize, and of course Master Volume will not affect Kits routed to their individual outs.  

Are there any known issues?

• Control values are not disappearing after MIDI CC usage until the respective control is touched with the cursor
• When using parameters via CC assignment, the parameter's value is not being displayed
• Beatmaker KANDY is not working in Mixcraft 8 due to host limitations. Please consider updating to Mixcraft 9!
• Dragging and Dropping a phrase in certain versions of Pro Tools can result in the channel’s left stereo panning to be set to the center
• Reason (DAW): Only the first 7 sounds are routable for using multiple outputs.

Digital Audio Workstations

BM-KANDY should run on every DAW supporting VST 2, AU 2 and AAX. We cannot guarantee that BM-KANDY ist compatible with the following software:

• Adobe Audition
• Audacity
• Pro Tools First
• Mixcraft 8
• Earlier Cubase versions (make sure to test the free trial)

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If you have further questions, please feel free to submit a request to our supper staff. Thanks!