A purchased plug-in is stuck in Trial mode and won't activate

Purchasing a plug-in after running the trial should automatically activate the plug-in. If you see Start Trial or Buy Now (after a trial has finished) try these things:

1. Click the profile icon (upper right) to verify you are signed into an account with licenses. (You can check your products to verify these.)
2. Click the sync button (upper right) or the "Refresh now!" link (at the bottom) to sync the UJAM App to your account.
3. Delete the .ops file for the plug-in that's not activating. You can find the .ops files at:
   • macOS: /Users/*YourUserName*/Library/Application Support/UJAM/*PluginName*/
   • Windows: %APPDATA%\Roaming\UJAM\*PluginName*\
   • More info can be found here.