Compatibility

ℹ️ Please note that UJAM plugins are not compatible with Cubase 9 or other legacy versions. In that case, please update your DAW to the latest Cubase version.

MIDI Drag and Drop

• When you use MIDI drag & drop in Cubase, a second additional track is added.
• This has to do with Cubase's internal MIDI handling and cannot be bypassed.
• You can simply ignore or delete the unwanted MIDI channel.

VST 3 Support

• We are working on providing  VST3 support for all our products

• macOS users can still use VST2 when running Cubase in Rosetta mode

• Read more: Apple Silicon M1, VST 3 support, ...

How to Rescan Plug-ins in Cubase

• Make sure your UJAM plug-in is installed in order to run properly, please check if that’s the case.
  
  
  • Go to Plugin Manager > Plugin path settings.
    
    Use the Plugin Manager and add the folder for your plugin files. Here's the default VST path:

Windows

%SYSTEMDRIVE%\Program Files\VSTPlugIns\UJAM\

%SYSTEMDRIVE%\Program Files\Common Files\VST3\

macOS

• On the right top of this window, you will see a “refresh” icon:

• Pressing this icon will rescan all VST folders and add new plug-ins to the list. Newly scanned plugins will appear at the Plug-in Manager.

• Now add a new instrument track and you're good to go!
  

Additional Troubleshooting

If the re-scan couldn't help, you'll need to re-set the VST blacklist file manually.

Re-setting the Cubase plug-in Blacklist manually:

macOS

1. Navigate to -> Macintosh HD/Users/<your username>/Library/Preferences/Cubase <version>/

(Note: If you can't find the ''Library'', here is an article that will show you how to access in hidden folders: https://support.ujam.com/hc/en-us/articles/360011319200)

2.Delete these files:

• Vst2xBlacklist Cubase (x86_64).xml
• Vst2xBlacklist Cubase.xml

3. Re-open Cubase

Windows

1. Navigate to -> Boot drive:\Users\<username>\AppData\Roaming\Steinberg\Cubase <version>\

(Note: If you can't find the ''AppData'' folder, here is an article that will show you how to access in hidden folders: https://support.ujam.com/hc/en-us/articles/360011319200)

2. Delete the file -> Vst2xBlacklist Cubase.xml

3. Re-open Cubase

Your plug-in/plug-ins should’ve now been scanned successfully. Enjoy making music!