Authorization | Plugin Activation Issues

Authorization

Activating a UJAM product license should be almost effortless. A user is expected to only activate a product license once and then the plug-in should stay authorized.

On some systems this does work properly though:

• A plug-in might not get authorized and stay in trial state, although a license is owned.
• A plug-in might fall back into trial state, although it has already been activated before.

This behavior is not expected and usually occurs due to system specific technical reasons (like missing administrator privileges), a firewall / antivirus software interfering, or a significant change to the system.

Troubleshooting

1. Sign in to the UJAM App with your UJAM account email & password.
2. Click the sync icon at the top of the UJAM App (v1.2/higher) or the "Refresh now!" link at the bottom.
3. Restart your computer and see if this resolved the issue already.
4. Start your DAW as administrator.
5. Double check your security settings and make sure no firewall or antivirus software is interfering with your DAW, the plug-in or the UJAM App.
6. Make sure to keep your UJAM App up-to-date (the app should notify you automatically when an update is available). If your UJAM App version is outdated and you can't update, please delete the UJAM App and then reinstall the latest version: https://www.ujam.com/ujam-app/ 
7. Close your DAW.
8. Now check the product status in the UJAM App. Does it say "installed & activated"?
9. Next, open your DAW and check if the plugin has actually been authorized. If not, continue following these steps.
10. Fully quit the UJAM App in the taskbar (also called system tray):
    • Mac:
      
    • Windows:
      
      
11. Again, close your DAW.
12. Delete the .ops file of the respective plugin which keeps showing up as a trial version
    

    Operating System	Location of the .ops file
    Windows	%SYSTEMDRIVE%\Users\%USERNAME%\AppData\Roaming\UJAM\
    Mac	Macintosh HD:/USERS/USERNAME/Library/Application Support/UJAM/

13. Open the UJAM App (again, make sure you're signed in with your UJAM account)
14. Open your DAW and launch the plugin you need to activate
15. Now your plugin should already be authorized and activated automatically by the UJAM App

If you don't see any ops files in the user folder (on macOS):

If you can't activate the plugins and also there are no ops files in the user folder, then it is possible that your Mac user account is missing some required permissions.

Go to:

Macintosh HD:/USERS/USERNAME/Library/Application Support/UJAM/

Right-click on the "UJAM" folder and click on "Get Info":

Next, make sure that your own username is showing up in the "Sharing & Permissions" list and has "Read & Write" privileges.

If your username is not part of the list, click the tiny "lock" icon, enter your password and then click the tiny "+" icon to add your user to the list. Afterwards, refresh the UJAM App and then the plug-ins should get authorized.

Further Details

When you install a UJAM plug-in for the first time, a hardware fingerprint of your computer is created the moment you open up your plug-in in your DAW. The fingerprint is a part of our copy protection and is stored in the so called ".ops file".

When using some specific USB hubs/ docking stations for an internet connection (or other external networking hardware like the Apple Studio Monitor) , your hardware fingerprint will change. In most cases, that is the reason why you have to re-authorize. The only workaround we know so far is to have the UJAM App running or avoid using external networking devices and use a regular Wifi / Ethernet connection.

Please note that changing something on the hardware like adding more RAM or a new Motherboard will also change the fingerprint and can cause the need to re-authorize every time re-starting your DAW or computer.

As this is a rare and user-system specific issue, unfortunately it is not easy to find out what's exactly causing the problem.

AutoStart your UJAM App

For Mac users:

We recommend adding the UJAM App to your AutoStart items, so it will launch automatically when you start your computer and activate all plugins.

Please add the UJAM App to your login items: System Preferences➜Users and Groups

➜Login Items

macOS Monterey:

macOS Ventura:

For Windows users: