Instant expired trial time

When you install your ujam instrument for the first time, a hardware fingerprint of your computer gets created. This is checked as soon as you open up your UJAM instrument in your DAW. 

The trial should only expire if

• the 30 day trial period is over
• your system time is changed
• you make major hardware changes in your computer

If your trial expired not in a usual way, please send us one of your .ops files so that we can reset your trial time manually. 

You can find the file in the following location:

MS WINDOWS:

A. Go to 
{SYSDRIVE}:/USERS/USERNAME/AppData/Roaming/UJAM/

B. Copy & send us one of your ops file (e.g. VG-IRON.ops) 

please submit a request to our support staff and attach your .ops file

You will need to Show Hidden Folders in File Explorer options in order to access the hidden library as shown in this quick video tutorial↓ or below it's demonstrated with images

Step 1.

Show Hidden Files under (Control Panel)

Step 2.

Activate in (File Explorer Options) the show hidden files option 

Apple macOS:

A. In the Finder, choose Go > Go to folder from the menu.  (or use Shift+Command+G)

B. Type “~/Library/Application Support/UJAM”.

C. Copy & send us one of your .ops file (e.g. VG-IRON) 
please submit a request to our support staff and attach your .ops file

or watch this quick video tutorial to find the .ops files on MAC ↓