You trial is not working as expected? When you run your UJAM plug-in for the first time (in your DAW), an .ops file with a hardware fingerprint of your computer should get created, as part of our copy protection system. An internet connection is required though.
The trial time can be expired if...
- your firewall or antivirus software block or interfere with the internet connection of the plug-in
- the 30 day trial period is over and you have 0 days left (expected)
- your system time is changed
- you made major hardware changes in your computer
If your trial expired in a usual way, please send us one of your .ops files so that we can reset your trial time manually.
You can find the file in the following location:
| Operating System | Location |
| Windows | {SYSDRIVE}:/USERS/USERNAME/AppData/Roaming/UJAM/ |
|
Mac |
{SYSDRIVE}:/USERS/USERNAME/Library/Application Support/UJAM |
Detailed instructions on how to find the .ops file:
Microsoft WINDOWS |
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You will need to Show Hidden Folders in File Explorer options in order to access the hidden library. Here's how to:
Step 1)
Show Hidden Files under (Control Panel) Step 2)
Activate in (File Explorer Options) the show hidden files option |
Apple macOS:
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I you have any more questions or need further assistance, please submit a request to our support staff. Thanks!
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