Expired Trial Time (0 days left)

Expected Behaviour

1. You start your free 30 day trial time via the UJAM App or within the plug-in
2. You have lots of fun making music and evaluating the product
3. 30 days later the demo period is over
4. You now have zero days left
5. You need to buy a permanent plug-in license

Demo Extension

If you want to extend your trial time, please ↪send us one of your .ops files, so that we can reset your trial time manually.

Known Issues

The trial time can also expire if:

• Your computer is not connected to the internet
• Your firewall or antivirus software is interfering (e.g. blocking the connection of the plug-in to our servers)
• You updated your operating system
• Your system time is changed
• You made major hardware changes to your computer (e.g. new motherboard)
• Other technical issues

Troubleshooting

1. Close your DAW.
2. Make sure to always keep your UJAM App up-to-date. The app should notify you automatically when an update is available. The UJAM App manages the trial time of your UJAM plugins.
   • Read more about recent changes: Changelog | UJAM App
   • If your app version is outdated and you can't update, please reinstall.
3. Fully quit the UJAM App in the taskbar (also called 'system tray'):
   • Mac:
     
   • Windows:
     
     
4. Delete the .ops file of the respective plugin which keeps showing up as a trial version:
   

   Operating System	Location of .ops file
   Windows	%SYSTEMDRIVE%\Users\%USERNAME%\AppData\Roaming\UJAM\
   Mac	~/Library/Application Support/UJAM (Macintosh HD:/USERS/USERNAME/Library/Application Support/UJAM/)

5. Open the UJAM App and make sure you're signed in with your UJAM account.
6. Open your DAW and start the plug-in you want to try.
7. Your plug-in and the UJAM App should now display the correct trial time.

More Troubleshooting Ideas

• Scroll down to the bottom of the app and click the refresh button. It looks like this:
  
• Reinstantiate your plug-in.
• Restart your computer.
• Uninstall and reinstall the plug-in.
• Reinstall the UJAM App.

Detailed instructions on how to find the .ops file

When you launch your UJAM plug-in for the first time in your DAW, an .ops file with a hardware fingerprint of your computer should get created, as part of our copy protection system. An internet connection is required.

Microsoft Windows

• Go to %SYSTEMDRIVE%\Users\%USERNAME%\AppData\Roaming\UJAM\
• Please submit a request to our support staff and attach your .ops file
• You will need to Show Hidden Folders in File Explorer options in order to access the hidden library. Here's how to:

  Step 1)

  

  Show Hidden Files under (Control Panel)

  Step 2)

  

  Activate in (File Explorer Options) the show hidden files option 

Apple macOS

• In the Finder, choose Go ➜  Go to folder from the menu.  (or use Shift+Command+G)

• Type: ~/Library/Application Support/UJAM

• Please submit a request to our support staff and attach your .ops file
• Watch this quick video tutorial to find the .ops files on MAC ↓