Expired Trial Time (0 days left)

Expected Behaviour

1. You start your free trial time via the UJAM App or within the plug-in
2. You have lots of fun making music and evaluating the product
3. The demo period is over (you have zero days left)
4. You now need to buy a permanent plug-in license

Known Issues

The trial time can also expire if:

• Your computer is not connected to the internet
• Your firewall or antivirus software is interfering (e.g. blocking the connection of the plug-in to our servers)
• You updated your operating system
• Your system time is changed
• You made major hardware changes to your computer (e.g. new motherboard)
• Other technical issues

Troubleshooting

1. Close your DAW.
2. Make sure to always keep your UJAM App up-to-date. The app should notify you automatically when an update is available. The UJAM App manages the trial time of your UJAM plugins.
   • Read more about recent changes: Changelog | UJAM App
   • If your app version is outdated and you can't update, please reinstall.
3. Fully quit the UJAM App in the taskbar (also called 'system tray'):
   • Mac:
     
   • Windows:
     
     
4. Delete the .ops file of the respective plugin which keeps showing up as a trial version:
   

   Operating System	Location of .ops file
   Windows	%SYSTEMDRIVE%\Users\%USERNAME%\AppData\Roaming\UJAM\
   Mac	~/Library/Application Support/UJAM (Macintosh HD:/USERS/USERNAME/Library/Application Support/UJAM/)

5. Open the UJAM App and make sure you're signed in with your UJAM account.
6. Open your DAW and start the plug-in you want to try.
7. Your plug-in and the UJAM App should now display the correct trial time.

More Troubleshooting Ideas

• Scroll down to the bottom of the app and click the refresh button. It looks like this:
  
• Reinstantiate your plug-in.
• Restart your computer.
• Uninstall and reinstall the plug-in.
• Reinstall the UJAM App.

Detailed instructions on how to find the .ops file

When you launch your UJAM plug-in for the first time in your DAW, an .ops file with a hardware fingerprint of your computer should get created, as part of our copy protection system. An internet connection is required.

Microsoft Windows

• Go to %SYSTEMDRIVE%\Users\%USERNAME%\AppData\Roaming\UJAM\
• Please submit a request to our support staff and attach your .ops file
• You will need to Show Hidden Folders in File Explorer options in order to access the hidden library. Here's how to:

  Step 1)

  

  Show Hidden Files under (Control Panel)

  Step 2)

  

  Activate in (File Explorer Options) the show hidden files option 

Apple macOS

• In the Finder, choose Go ➜  Go to folder from the menu.  (or use Shift+Command+G)

• Type: ~/Library/Application Support/UJAM

• Please submit a request to our support staff and attach your .ops file
• Watch this quick video tutorial to find the .ops files on MAC ↓

Trial Extension

Trials can be extended once (per customer) to help you evaluate our plug-ins. If you want to extend your trial time, please contact our support team and ↪send us one of your .ops files so that we can reset this in our database (this needs to be done manually on our end). Note that there is a ↪Trial Reset that must be purchased in advance to provide a Trial reset.