Expired Trial Time (0 days left)

UJAM offers a 7-day fully functional trial on our plug-ins. This enables you to test-drive them on your system to check performance and compare titles to get a feel for the sounds, phrases, etc. instead of relying on the descriptions on product pages. 

In rare cases the trial time might expire prematurely. Possible reasons include:

• Your firewall or antivirus software is interfering (e.g. blocking the connection of the plug-in to our servers)
• Your computer is not connected to the internet
• You update your operating system
• Your system time is changed

• You made major hardware changes to your computer (e.g. new motherboard)

   

Troubleshooting

1. Quit your DAW.
2. Update your UJAM App. (The UJAM App manages the trial time of your UJAM plug-ins, and should notify you automatically when an update is available.)
   • Read more about recent changes or find older versions at Changelog | UJAM App
   • If your app version is outdated and you can't update, please reinstall
3. Quit the UJAM App
4. Delete the .ops file (detailed instructions below) of the respective plugin which keeps showing up as a trial version:
   • macOS: Macintosh HD:/Users/*USERNAME*/Library/Application Support/UJAM/*PLUGIN*/
   • Windows: C:\Users\*USERNAME*\AppData\Roaming\UJAM\*PLUGIN*
5. Launch the UJAM App and sign in with your UJAM account email & password
6. Click the sync button at the top (or 'Refresh' link at the bottom for v1.1.1/older) – you should see "Start Trial" change to "Buy"
7. Restart your computer

8. Open your DAW and start the plug-in you want to try

   Your plug-in and the UJAM App should now display the correct trial time

More Troubleshooting Ideas

• Click the sync button at the top of the UJAM App, or scroll down to the bottom of the app and click the refresh link
• Restart your computer
• Uninstall and reinstall the plug-in

• Reinstall the UJAM App

   

Detailed instructions on how to find the .ops file

When you launch your UJAM plug-in for the first time in your DAW, an .ops file with a hardware fingerprint of your computer should get created, as part of our copy protection system. An internet connection is required.

Microsoft Windows

• Go to %SYSTEMDRIVE%\Users\%USERNAME%\AppData\Roaming\UJAM\
• Please submit a request to our support staff and attach your .ops file

• You will need to Show Hidden Folders in File Explorer options in order to access the hidden library. Here's how to:

   

  Step 1)

  

  Show Hidden Files under Control Panel

  Step 2)

  

  Activate in File Explorer Options the show hidden files option 

Apple macOS

• In the Finder, choose Go ➜  Go to folder from the menu.  (or use Shift+Command+G)

• Type: ~/Library/Application Support/UJAM

• Please submit a request to our support staff and attach your .ops file
• Watch this quick video tutorial to find the .ops files on MAC ↓

Trial Extension

Trials extensions will be considered on a case-by-case basis to provide additional evaluation time with our plug-ins. To request this, please contact our support team and send us one of your .ops files. If approved, you will be directed to purchase a Trial Reset to complete this.