Expired trial time (0 days left)

You started the trial time 30 days ago, the demo period is now over and you have zero days left? This would be the expected behaviour. If you want to extend your trial time, please send us one of your .ops files so that we can reset your trial time manually.

The trial time can also be expired if:

• Your firewall or antivirus software is interfering and blocks the connection of the plugin / DAW to our servers
• Your system time is changed
• You made major hardware changes in your computer (e.g. new motherboard)
• Other technical issues

Troubleshooting

1. Close your DAW.
2. Make sure to always keep your UJAM App up-to-date. The app should notify you automatically when an update is available. The UJAM App handles the trial time of your UJAM plugins.
   • Read more about recent changes: Changelog | UJAM App
   • If your app version is outdated and you can't update, please reinstall.
3. Scroll down to the bottom of the app and click the refresh button. It looks like this:
   
   
4. Check if your plugin is now ready for a demo. If not, continue following these steps.
5. Fully quit the UJAM App in the taskbar (also called system tray):
   • Mac:
     
   • Windows:
     
     
6. Delete the .ops file of the respective plugin which keeps showing up as a trial version:
   

   Operating System	Location of .ops file
   Windows	%SYSTEMDRIVE%\Users\%USERNAME%\AppData\Roaming\UJAM\
   Mac	Macintosh HD:/USERS/USERNAME/Library/Application Support/UJAM/

7. Restart your computer.
8. Open the UJAM App (make sure you're signed in with your UJAM account).
9. Open your DAW and launch the plugin you want to try.
10. Now your plugin and the App should display the correct trial time.

Detailed instructions on how to find the .ops file

When you launch your UJAM plug-in for the first time in your DAW, an .ops file with a hardware fingerprint of your computer should get created, as part of our copy protection system. An internet connection is required.

Microsoft Windows

• Go to %SYSTEMDRIVE%\Users\%USERNAME%\AppData\Roaming\UJAM\
• Please submit a request to our support staff and attach your .ops file
• You will need to Show Hidden Folders in File Explorer options in order to access the hidden library. Here's how to:

  Step 1)

  

  Show Hidden Files under (Control Panel)

  Step 2)

  

  Activate in (File Explorer Options) the show hidden files option 

Apple macOS

• In the Finder, choose Go ➜  Go to folder from the menu.  (or use Shift+Command+G)

• Type: ~/Library/Application Support/UJAM

• Please submit a request to our support staff and attach your .ops file
• Watch this quick video tutorial to find the .ops files on MAC ↓