Failed to in install. Please make sure to grant permission and have your DAW closed. | UJAM App Error on macOS

You may encounter difficulties downloading, installing, or activating UJAM plugins within the UJAM App on macOS. This often manifests as error messages related to installation or authorization. The root cause is typically insufficient permissions for the UJAM App to write to necessary directories.

Symptoms:

• Plugin download or installation fails.
• Plugin activation fails.
• Error messages appear within the UJAM App

Cause:

The UJAM App lacks the required "Read & Write" permissions for your macOS user account in specific system directories.

Solution:

Follow these steps to ensure the UJAM App has the necessary permissions:

1. Close Your DAW: Ensure your Digital Audio Workstation (DAW) is completely closed.

2. Locate UJAM Directories: Open Finder and navigate to the following directories:

   Macintosh HD:/Library/Application Support/UJAM

   Macintosh HD:/USERS/USERNAME/Library/Application Support/UJAM/

    

   (Replace [Username] with your actual macOS username.)
   • Note: The user library folder is hidden by default. To access it, in the Finder, press and hold the Option key (⌥) while clicking the "Go" menu. Then select "Library".

     Check Permissions:

     • For each "UJAM" folder, right-click (or Control-click) and select "Get Info."
       
     • In the "Sharing & Permissions" section, verify that your username is listed.
     • Ensure that the "Privilege" column for your username shows "Read & Write."
       

3. Grant Permissions (If Necessary):

   • If your username is missing or the privilege is not "Read & Write," click the small lock icon at the bottom of the "Get Info" window.
   • Enter your macOS administrator password and click "Unlock."
   • Click the "+" (plus) icon to add your username to the list.
   • Set the "Privilege" for your username to "Read & Write."
   • Close the "Get Info" window.

4. Restart the UJAM App: Reopen or refresh the UJAM App.

5. Retry Plugin Operation: Attempt to download, install, or activate the plugin again.

Additional Tips:

• If you are still experiencing issues, restarting your mac can sometimes resolve underlying OS level issues.
• Ensure that your macOS user account has administrator privileges.
• Verify that you have sufficient free disk space on your Macintosh HD.
• If problems persist, contact UJAM support for further assistance.