To help you get started with Virtual Guitarist CARBON, here are the answers to some frequently asked questions:

 

How can I download Virtual Guitarist CARBON?

• You can download your plug-in here. Just click on the UI:
  
  

 

I am running into download issues. What can I do?

• ★ Download Virtual Guitarist CARBON
• ► Download Virtual Guitarists with slow internet connection

 

I received a serial number/ coupon code from Plugin Boutique but I can not redeem it, because the license "usage limit is reached" or the "coupon is expired".

• Please log in to your ujam account and check whether VG CARBON is already linked to your account. If so, you should be able to activate the plug-in with your ujam credentials.

 

Will Virtual Guitarist CARBON work on my computer?

• We qualified the plug-in for the following operating systems:

  MacOS 10.11 or later

  Windows 7 or later

• You may run it on earlier versions but we don’t support them. Please download your free 7-day demo and give it a try!
• 64bit only
• We do not offer any kind of legacy version or installer which will work on older operating systems.
   

I already own several Virtual Guitarist Plug-Ins – do you have a special offer for me?

• Please head over to our store and check your options.
  

 

 

Where can I find the manual?

• You can find the user guide here.
  
  

I can not authorize Virtual Guitarist Carbon!

• In case you are struggling with authorizing your plug-in, please have a look at the following article: ►Authorization Issues

 

I bought CARBON at a reseller. How can I redeem my code?

• The following article will help you: Partner Shop Purchase
  
  

I installed CARBON but I can't find it in my DAW.

• The following article will help you: Read it here. 

 

I downloaded the plug-in but my trial time has already expired – I have 0 days left.

Unfortunately, this can happen due to technical circumstances – please submit a request to our support staff and attach your .ops file – have a look at the following article: Instant expired trial time

 

How can I load my own samples into Virtual Guitarist CARBON?

• The plug-in does not support this feature at this time.
  
  

Is there a Reason Rack Extension?

• We didn't create a Virtual Guitarist Carbon Rack Extension. Please make sure to use the VST format if you're a user of Reason Studios. 
  
  

Are there any known issues? 

MIDI Drag'n'Drop:

• The two phrases G2 and A2 are ending prematurely after dragging and dropping them from the user interface into your DAW track
• Some dragged and dropped "Ends" phrases have export errors
• The playing engine sometimes can be latched without latch being active by dragging and dropping a phrase while Phrase player is running

Player Mode:

• C2 key switch does not bypass the Player Mode in ProTools while playing drag and drop MIDI clips --> please switch manually in Instrument Mode for correct playback.
• Switching a note and phrase at the same time in Latch Mode results in the first note of the next phrase being played with a wrong articulation
• The Phrase Player might stay on a shred forever in some cases

User interface:

• “Legato Off” state of the Instrument Mode cannot be saved in the session
• User saved presets don't show up in a second instance of the plug-in without reloading the plug-in
• Single/Double/Triple/Quadro indicator might disappear or indicate multiple times if you press Enter after changing the Layerer (only in AU)
• Save button is not greyed out after saving a preset
• Current note is not highlighted in Latch Mode after releasing the key on MIDI keyboard
• Controlling Layerer or Speed via automation on the user interface won’t be reflected

Digital Audio Workstations

VG-CARBON should run on every DAW supporting VST 2, AU 2 and AAX. We cannot guarantee that VG-CARBON is compatible with the following software:

• Adobe Audition
• Audacity
• Pro Tools First
• Mixcraft 8
• Earlier Cubase versions (make sure to test the free trial)

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If you have any more questions or need further assistance, please submit a request to our support staff. Thanks!