Although the UJAM App provides an easy and reliable way to download and install our software, there are instances when a standalone installer is needed.

The article contains the following sections:

• Error Messages
• Basic Troubleshooting
• Standalone Installer Links
  • USYNTH
  • VIRTUAL PIANIST (VP)
  • SUBCRAFT (SC)
  • UFX
  • BEATMAKER (BM)
  • VIRTUAL GUITARIST (VG)
  • VIRTUAL BASSIST (VB)
  • FINISHER (FIN)
  • VIRTUAL DRUMMER
  • SYMPHONIC ELEMENTS (SE)
  • GROOVEMATE (GM)

Error Messages

In some system specific cases, the UJAM App might display an error about downloading or installing, due to various reasons. It usually looks like this:

Download Error:

Installation Error:

Installation Error:

Basic Troubleshooting

• Always keep your app up-to-date and use the latest version (download here)
• Grant all the required permissions in your operating system settings (e.g. macOS 15 | Sequoia)
• Run the app as administrator and make sure to enter your system password when asked (sometimes the window might pop up somewhere in the background)
• Always close your DAW before installing or updating a plug-in
• Try disabling the ‘Silent Plugin Installation‘ feature of the UJAM App (especially when seeing Failed to install 'x'. Installation state is not "installed" after installation. User likely aborted the installation):
  

  

• Try using the default file locations during the download and installation process.
  • Use your internal drive instead of an external drive for the UJAM download path or the plugin content files.
  • Disable the ‘Choose Content Folder‘ feature of the UJAM App:
    

    

• Check your Antivirus settings:
  • Sometimes, antivirus software can be a little overzealous and block apps it shouldn't. Look for any settings related to application control or network access and see if UJAM is listed. If so, make sure it's set to allow network access.
  • You can also try temporarily disabling your antivirus software to see if that solves the problem.
• Disable your Firewall temporarily:
  • On most systems, you can do this by going into your computer's settings, finding the 'Firewall & network protection' section, and then temporarily turning off the firewall.
  • Once you've done this, try launching the UJAM software again and see if the problem persists.
• Check your Internet Settings:
  • Some software has issues with certain types of internet connections.
  • If you're using a VPN or proxy, try disabling it to see if that solves the problem.

Direct Download Links

If you're still struggling to download or install a plugin from the UJAM App, please use the direct download links below. They load regular .exe or .pkg installation files, which should be working for your system. Some files are currently hosted on Google Drive or Dropbox. Installer files which use the UJAM downloader will end up in the default download folder of your operating system:

Important note for Windows users:

• Please make sure to download all files provided before installing.
• You need to have all the .bin files and the .exe file in the same folder (!), in order to run the .exe file and install the plug-in successfully:
• The files usually look like this:
  

USYNTH

How to install manually:

1. Quit your DAW
2. Download and install the Usynth frame (plugin host) and a Usynth title (plugin content) using the links below
3. Refresh your UJAM App before starting your DAW and loading the plugin (scroll down to the bottom of the UJAM App to find the refresh button)
   
4. In case of any glitches, re-instantiate the plugin or restart your DAW.

Item	Download Link
USYNTH (mandatory frame plug-in, which serves as a host for the Usynth titles)	Version 1.4.0 Mac (1.4.0) Win (1.4.0) Version 1.3.2 Mac (1.3.2) Windows (1.3.2)
USYNTH-STRANGER	Version 1.1.0 Mac (1.1.0) Windows (1.1.0) Version 1.0.0 Mac (1.0.0) Windows (1.0.0)
USYNTH-FLUID	Mac (1.0.1) Windows (1.0.1)
USYNTH-TURBO-XT	Mac (1.0.0) Windows (1.0.0) Mac (1.1.0) Windows (1.1.0)
USYNTH-PIXEL	Mac (1.0.0) Windows (1.0.0)
USYNTH-GLAM	Version 1.1.0 Mac (1.1.0) Windows (1.1.0) Version 1.0.0 (legacy) Windows (1.0.0) Mac (1.0.0)
USYNTH-DRIVE	Version 1.2.0 Windows (1.2.0) Mac (1.2.0) Version 1.1.0 Windows (1.1.0) Mac (1.1.0)  Version 1.0.1 (legacy) Windows (1.0.1) Mac (1.0.1)
USYNTH-2080	Windows (1.0.1) Mac (1.0.1)
USYNTH-EUPHORIA	Windows (1.0.1) Mac (1.0.1)
USYNTH-CARAMEL	Windows (1.0.1) Mac (1.0.1)
USYNTH-CORE	Version 1.1.0 Mac (1.1.0) Windows (1.1.0) Version 1.0.0 Mac (1.0.0) Windows (1.0.0)
USYNTH-DELUXE	Version 1.1.0 Windows (1.1.0) Mac (1.1.0) Version 1.0.0 (legacy) Windows (1.0.0) Mac (1.0.0)

VIRTUAL PIANIST (VP)

How to install:

1. Close your DAW
2. Download and install the VP frame (plugin host) and a VP title (plugin content)
3. Make sure to refresh your UJAM App before starting your DAW and loading the plugin. Scroll down to the bottom of the UJAM App to find the refresh button:
   
   
   
4. In case of any glitches, restart your DAW.

Notes

• macOS 10.13 High Sierra & 10.11 El Capitan are no longer supported as we cannot guarantee full compatibility
• In general, you may have success on former operating system versions but we don't officially support them.
• In case you need to download legacy plugin versions, please have a look at this article: Alternative Download Sources & Previous Versions
• 32 bit systems are not supported any longer (64 bit is required).
• Always use the free trial to test if the plugin is compatible before you buy it.