Virtual Pianist | FAQ

 

To help you get started with Virtual Pianist, here are the answers to some frequently asked questions.

 

What is Virtual Pianist?

Virtual Pianist combines a highest-quality virtual piano instrument with a world-class session pianist. This is the smart way to produce realistic piano performances: Create dazzling results while staying in the flow – zero piano skills required.

 

What did you change with the 1.1.0 update?

• Have a look at this article: https://www.ujam.com/blog/virtual-pianist-110-update/
• Also watch this video: 

 

How can I get my hands on these awesome plugins?

• We recommend installing Virtual Pianist from the UJAM App whether you’ve purchased it or are just starting the trial period.

• You can instead visit ujam.com/more/trials to download the installers.
  
• Please note that you need an internet connection and the UJAM App in order to install and start using Virtual Pianist. (The UJAM App works as a small helper tool for the Virtual Pianist plugin. For example, it helps to load presets and manages the trial time and authorization. That's why it needs to be running in the background while using the plugin.)

 

The UJAM App download doesn't work for me

• Sorry about that, please have a look at this article: UJAM App | Download & Installation issues

 

I already own various UJAM plugins. Can I get a discount?

• We offer Loyalty Discounts on many of our plug-ins as a thank you to our existing customers, and Crossgrades to help complete bundles at a discount.
• All current offers and special deals can be found in the UJAM store.

 

I have trouble downloading and installing Virtual Pianist – What can I do?

• Here's a quick troubleshooting checklist:
  • Use the most recent version of the UJAM App.
  • Make sure you have enough hard drive space available.
  • You need admin rights on your computer in order to grant all the requested permissions.
  • Temporarily disable antivirus software and firewalls as they are might be blocking the connection of the UJAM App.
    
    

What aren't my plug-ins showing up as inserts in my DAW?

• These are stereo plug-ins, so make sure you are using stereo Instrument or Aux Tracks in DAWs like Pro Tools.

 

Can I use MIDI Drag and Drop?

• Absolutely! Click here to read more.

 

Can I move the plugin content to an external drive?

• Yes, except for the main VIRTUALPIANIST.blob files. Check out How to move the plugin content files for more info.

 

Will Virtual Pianist work on my computer?

• Is my plugin compatible with my system? should answer this.

 

Is Virtual Pianist already part of the Full Bundle?

• Of course!

 

Does Virtual Pianist support NKS?

• Virtual Pianist VIBE and VOGUE support NKS, but RELIC and SCORE do not (yet).

 

Can I use the plugins offline?

• Please note that you need an internet connection and also the UJAM App in order to install and start using Virtual Pianist.
• We do not support offline authorization at this point but once authorized, the plugins can be used offline.

 

What about Virtual Pianist  and Apple M1?

• Read about Apple Silicon & VST3 support

 

Any PreSonus Studio One features?

• Virtual Pianist supports the Studio One 'Follow Chord' feature and has also special key switches implemented you can use when in Player Mode (VST2 only).

 

Any videos I can check out?

 

Are there any known issues?

We are aware of some issues that could be fixed in future updates. This additional information will help you to quickly find a workaround, so you get the results you are looking for.

• Issues of VP SCORE:
  • No VST3 yet available (update in progress)
  • Manual .blob relocation not possible (please use the UJAM App and define the external content folder in the settings)
  • User preset folder is not selected when doing a session reload with a user presets.
  • Duplicated/restored instances sometimes won’t display a preset name (Settings & Sound will be as expected, though)
  • The initial UI size exceeds the screen size of 13" Macbooks
  • Host control (start/stop) not possible via keyboard when in preset browser
  • Duplicated instances won’t inherit plugin size
  • About screen misaligned when switching titles without having preset selected
  • Reason on Windows: Dragging in phrases does result in an error message, doesn’t work
  • Pro Tools: initial state doesn’t load the default preset settings
  • Studio One & Reason: Learn MIDI-CC doesn’t work
  • Intel Mac: The preset selection via arrows sometimes doesn’t work properly 
  • Intel Mac: Switching between titles sometimes is taking exceedingly long

• Issues of VP VIBE:
  • Manual .blob relocation not possible (please use the UJAM App and define the external content folder in the settings)
  • Host control (start/stop) not possible via keyboard when in preset browser
  • Sometimes keys on OSK will highlight purple
  • When reloading a session with a user preset, the user preset folder will not be selected
  • Preset selection: sometimes the < > arrows don’t work
  • Pro Tools: When opening the plugin, Finisher & Ambience effects are disabled by default (can simply be enabled by switching presets)

• Issues of VP VOGUE:
  • Manual .blob relocation not possible (please use the UJAM App and define the external content folder in the settings)
  • You need to be logged in to the UJAM App in order to start the trial time.
  • It's possible to save presets with factory names which will reset the saved preset to default. Same goes for saving presets without entering a name at all.
  • There may be rare issues while saving presets.
    (Logic 10.7.2 on Mac OS 12 M1-based systems only)
  • Switching global presets sometimes causes noise
  • High frequency distortion with some Finisher modes when fully engaged
  • Recalling a session and duplicating instances can lead to a rather slow performance in Pro Tools

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If you have additional questions or need further assistance, please submit a request to our support staff. Thanks!