Virtual Pianist | Troubleshooting

This article explains the process of manually uninstalling and reinstalling Virtual Pianist.

First, manually delete all Virtual Pianist files from your system based on the following articles:

Mac 🍏

• Default file locations on macOS

• Uninstall & Reinstall on macOS

Windows 🪟

• Default file locations on Windows
• Uninstall & Reinstall on Windows

Next, download and install the Virtual Pianist plug-in and owned titles using the direct download links below. These are regular .pkg (macOS) or .exe (Windows) installer files which should work for your operating system.

Item	Download Link
VIRTUAL PIANIST  (mandatory frame plug-in, which serves as a host for the VP titles)	Plug-in 1.4.1 macOS 1.4.1 Windows
	GRIT 1.2.0 macOS 1.2.0 Windows
	RELIC 1.2.0 macOS 1.2.0 Windows
	VOGUE Mac (1.2.0) Windows (1.2.0)
	VIBE Mac (1.2.0) Windows (1.2.0)
	SCORE Mac (1.1.0) Windows (1.1.0)

Quick Checklist:

• Make sure you have admin access and grant all the requested permissions during the installation process
• Check if your antivirus software or firewall are trying to protect the system by blocking the connection of the UJAM App (you might wanna try turning it off for a few minutes)
• Use your main local drive and make sure you have enough disc space available
• Don't use special characters for your custom folder names, such as your download folder or VST plug-in folder.