How to Authorize and Activate Virtual Pianist

Step 1) Go online

• Connect our computer to the internet (a stable Wifi connection is recommended)
  
  

Step 2) Product License

Check if the license for Virtual Pianist is properly linked to your UJAM account

• Log in to your account and view your products: https://www.ujam.com/backstage/
• The Virtual Pianist plug-ins you own should get displayed:
  
  
• If a product does not show up, check if you still need to purchase it or if you might have to redeem a coupon code first (if you bought at one of our resellers)
  
  

Step 3) Close your DAW

Make sure to not have the DAW and / or plugin running when installing or authorizing a product.

Step 4) Download and install

• Make sure the plugin is properly installed on your computer.
• If not, download and install Virtual Pianist via the UJAM App.
• Have a look at this article if you're having issues with the UJAM App: Download & Installation Issues | UJAM App

Step 5) UJAM App

• You need the UJAM App in order to activate your plugin.
• Launch the UJAM App and sign in:
  
  
• If you are signed in with the correct UJAM account, the UJAM App will automatically activate the plug-in. If not, scroll down to the bottom of the App and click on "Refresh now!"
  

• Now open Virtual Pianist in your DAW and you should be good to go!

Troubleshooting:

• Make sure that your firewall and antivirus software do not interfere with the connection of the DAW / plugin / UJAM App
• Close your DAW
• Delete the .ops file of the respective Virtual Pianist plugin which keeps showing up as a trial version:
  

  Operating System	Location of the .ops file
  Windows	%SYSTEMDRIVE%\Users\%USERNAME%\AppData\Roaming\UJAM\VP-*TITLE*
  Mac	Macintosh HD:/USERS/USERNAME/Library/Application Support/UJAM/VP-*TITLE*

• Open and refresh the UJAM App (make sure you're signed in with your UJAM account)
• Open your DAW and launch the plugin you need to activate
• Now your plugin should already be authorized and activated automatically by the UJAM App
• Read more: I can authorize but my plugins don't stay activated!