How to authorize and activate Usynth?

Step 1) Internet Connection

• Connect our computer to the internet (a stable Wifi connection is recommended)

Step 2) Product License

• Check if the license for your Usynth title is properly linked to your UJAM account
• Log in to your account and view your products: https://www.ujam.com/backstage/
• The plug-in should be displayed:
  
  
• If the product does not show up, check if you still need to purchase it or if you might have to redeem a coupon code first (if you bought at one of our resellers)

Step 3) Download and install

• Download and install Usynth via the UJAM App.

Step 4) Close your DAW

• Make sure to not have the DAW and plugin running while authorizing

Step 5) UJAM App

• Make sure you're signed in:
  
  
• Scroll down to the bottom of the app and hit the refresh button:
  
• If you are signed in with the correct UJAM account and own a license, the UJAM App will now automatically activate the plug-in.
• Open the Usynth plugin in your DAW and you should be good to go!

Troubleshooting:

1. Make sure that your firewall and antivirus software do not interfere with the plugin, DAW or UJAM App
2. Keep your UJAM App up-to-date. The app should notify you automatically when an update is available.
   • Read more about recent changes: Changelog | UJAM App
   • If your app version is outdated and you can't update, please reinstall.
3. Scroll down to the bottom of the app and click the refresh button. It looks like this:
   
4. Try to fully quit and reopen the UJAM Appin the taskbar (also called system tray):
   • Mac:
     
   • Windows:
     
     
5. Try to sign out and back in
6. Try to uninstall the UJAM App and remove all plugin files, then repeat the process