Sign in | UJAM App

Login

1) Log in to your UJAM account at https://www.ujam.com/backstage/

2) Open the UJAM App and click the 'Sign In' button.

3) A dialog will pop up in your browser – enable the option to 'Always allow' then click the 'Open UJAM' button.

You are now signed in – click the profile icon in the upper right to see your status or log out.

Troubleshooting

If you are having trouble signing in to the UJAM App, try the following:

1. Check if you are able to log in to your UJAM account at https://www.ujam.com/backstage/
2. Make sure no antivirus software or firewall is blocking the UJAM App or your browser
3. Use the most recent version of the UJAM App
4. Try to clear your browser cache
5. Try to use a different browser for the sign in process (make sure that browser cookies are allowed)
6. Fully quit the UJAM App in the taskbar and then relaunch the UJAM App. Then try to sign in. 

Mac:

Windows:

If those steps fail to help, completely uninstall / remove the UJAM App from your system and reboot your computer. Then reinstall.

macOS default location

Windows default location

Credential Manager (Windows):

• Go to Control Panel > User Accounts > Credential Manager
• Check if you need to clean up your credentials. In some rare cases the list is full and the UJAM App cannot make a new entry and register your credentials. In this example, the user can't sign in to the UJAM App because of a full Credential Manager. The Adobe App has way too many entries (probably because of an error):
  
  
• In this case, click on the tiny arrow and open the dropdown menu of the faulty entries. Then select "remove" to make some space:
  
  
• You can also try to delete the generic credential "UJAM/default" and then restart the App.
  
  

Manage ‘Keychain Access‘ (macOS):

• Open the app ‘Keychain Access‘
• Search for UJAM - it looks like this:
  
  
   
• Then, double click it and make sure to allow access to the UJAM App application. It looks like this:
  
  
   
• If the UJAM App is not listed, you'd need to add it by using the ‘+‘
• Then reboot, restart the UJAM App and log in