FAQ⎪Groovemate ONE

This is Groovemate ONE!

When it comes to the bread-and-butter of percussion, Groovemate ONE is just what you need. The plug-in offers a combination of 30 different styles and mix presets while asking absolute minimal effort from you and lets you easily add the four essential sounds your track is probably missing.

To help you get started with GM-ONE, here are the answers to some frequently asked questions:

How can I try Groovemate ONE?

• You can download your free trial version here. Click on the plug-in:
  
  

  
  
  

Where do I find the user guide?

• Click this link to view the manual
• The user guide is also attached to this article (scroll down to the bottom).
  

I'm running into download issues. What can I do?

• Click here to download the standalone installer.

I already own several ujam plug-ins – do you have a special offer for me?

• The price is as low as it can be, we can’t offer any loyalty deals – sorry!
• Please visit our store to check on any other special deals or bundle options.
• If you wish to complete your ujam collection, please reach out to our support team for an individual discount code. With every release, the Full Bundle price slightly increases. This bundle is the ujam collectors' edition including every ujam plug-in and sells at a discount of 57%.
  

I open Groovemate and my DAW crashes – what can I do?

• Please check whether you have the newest version installed. The plug-in will notify you if an update is available.
• Please send a crash report to our support team!

• Manually remove all plug-in files and try a clean installation. Have a look at the following articles:
  ►Uninstalling on Mac

  ►Uninstalling on Windows

Where to find a walkthrough?
 Here you go:

• Make sure to check out the YouTube playlist!
  
  

Can I load my own samples into Groovemate ONE?

• No. GM-ONE includes it's own sample content.
  

Is there an option to Drag and Drop MIDI?

• Sure! GM-ONE features MIDI drag and drop, giving you way more possibilities for quick arranging and to fine adjust and alter phrases. Note that if you drag and drop a MIDI file into your DAW, because of the plugin’s internal MIDI handling, you might have to manually adjust its length, this is especially true for Intros, Fills, and Endings.

I bought Groovemate ONE at a reseller. How can I redeem my code?

• The following article will help you: Partner Shop Purchase
  Please make sure you copy & paste the complete code! It should look like this:
  Single product: XXXX-XXXXXXXXXX-XXXXXX
  

I can't authorize my new plug-in!

• In case you are struggling with authorizing your plug-in, please have a look at the following article: ►Authorization Issues

I received a serial number/ coupon code but I can not redeem it. Is the license usage limit reached or the coupon expired?

• Please double check the code you entered.
• Log in to your ujam account and check whether GM-ONE is already linked to your account. If so, you're good to go and you will be able to activate the plug-in with your ujam credentials.

I downloaded the plug-in but my trial time has already expired – I have 0 days left.

• Unfortunately, this can happen due to technical circumstances – please submit a request to our support staff and attach your .ops file – have a look at the following article: Instant expired trial time

I installed Groovemate ONE but I can't find it in my DAW.

• Please try a DAW plug-in rescan. For further information, click here.

Digital Audio Workstations

Groovemate ONE should run on every DAW supporting VST 2, AU 2, and AAX. We cannot guarantee that GM-ONE is compatible with the following software:

• Adobe Audition
• Audacity
• Pro Tools First
• Mixcraft 8
• Earlier Cubase versions (make sure to test the free trial)

Is there a Reason Rack Extension?

We didn't create a Groovemate ONE Rack Extension. Please make sure to use the VST format if you're a user of Reason Studios.