Quick Checklist:
- Always use the most recent version of the App (download here)
- Try to close and reopen the App
-
Try deleting the UJAM App from your system and reinstall
- Make sure you have admin access and grant all the requested permissions during the installation process
- Check if your antivirus software or firewall are trying to protect the system by blocking the connection of the UJAM App
- You might wanna try turning it off for a few minutes
- Use your main local drive and make sure you have enough disc space available
- Don't use special characters for your download- and VST folder names.
Windows:
- Choose ‘Run as administrator‘ (right-click on the setup file):
- Put also compatibility mode to Windows 7
Windows: - Select a writable folder on your system drive (C:)
- Try to change the selected VST2 folder location in the UJAM App settings to
C:\Program Files (x86)
and then back to the default folderC:\Program Files\VSTPlugins
(this works for some users). - Mac: Select a writable folder on your system drive. Try to select a different directory for the Download folder if you're experiencing errors:
Further troubleshooting
In case you are running into further issues, like for example while connecting your account to the UJAM App, please go to http://ujam.com/contact-us and send us:
- The email address of your UJAM account
- The name and version of the browser you are using
- A detailed description of the issue
- The
.installationInfo
file - The
error.log
file - The
combined.log
file - A screenshot (in case you see some kind of error message)
You can find them here:
Mac:
/Users/MYUSERNAME/Library/Application Support/ujamapp/
Windows:
C:\Users\MYUSERNAME\AppData\Roaming\ujamapp\
or copy & paste this:
Make sure you can see hidden files. On Mac, press command shift .
and the installationInfo
file will appear. It looks like this:
How to access hidden files on Windows:
1. Open File Explorer from the taskbar.
2.Select View > Options > Change folder and search options.
3. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
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