Quick Checklist:

• Always use the most recent version of the App (download here)
  
  • Try to close and reopen the App

  • Try deleting the UJAM App from your system and reinstall

• Make sure you have admin access and grant all the requested permissions during the installation process
• Check if your antivirus software or firewall are trying to protect the system by blocking the connection of the UJAM App
  • You might wanna try turning it off for a few minutes
• Use your main local drive and make sure you have enough disc space available
• Don't use special characters for your download- and VST folder names.

Windows:

• Choose ‘Run as administrator‘ (right-click on the setup file):
  
  
• Put also compatibility mode to Windows 7
  
  
  
  Windows:
• Select a writable folder on your system drive (C:)
• Try to change the selected VST2 folder location in the UJAM App settings to C:\Program Files (x86) and then back to the default folder C:\Program Files\VSTPlugins(this works for some users).
  
  
  
• Mac: Select a writable folder on your system drive. Try to select a different directory for the Download folder if you're experiencing errors:

Further troubleshooting

In case you are running into further issues, like for example while connecting your account to the UJAM App, please go to http://ujam.com/contact-us and send us:

• The email address of your UJAM account
• The name and version of the browser you are using
• A detailed description of the issue
• The .installationInfo​ file
• The error.log​ file
• The combined.log​ file
• A screenshot (in case you see some kind of error message)

You can find them here:

Mac:

/Users/MYUSERNAME/Library/Application Support/ujamapp/

Windows:

C:\Users\MYUSERNAME\AppData\Roaming\ujamapp\

or copy & paste this:

​

Make sure you can see hidden files. On Mac, press command shift .​and the installationInfo​ file will appear. It looks like this:

​

How to access hidden files on Windows:

1. Open File Explorer from the taskbar. 

2.Select View > Options > Change folder and search options.

3. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.