How to authorize and activate Virtual Pianist

Step 1) Internet Connection

• Connect our computer to the internet (a stable Wifi connection is recommended)
  
  

Step 2) Product License

• Check if the license for Virtual Pianist is properly linked to your UJAM account
• Log in to your account and view your products: https://www.ujam.com/backstage/
• The plug-in should be displayed:
  
  
• If the product does not show up, check if you still need to purchase it or if you might have to redeem a coupon code first (if you bought at one of our resellers)
  
  

Step 3) Close your DAW

• Make sure to not have the DAW and plugin running when installing / authorizing
  
  

Step 4) Download and install

• Make sure the plugin is installed properly on your computer.
• If not, download and install Virtual Pianist via the UJAM App or use these direct download links: https://www.ujam.com/ujam-app/

↪ Download VP VOGUE for macOS

↪ Download VP VOGUE for Windows

↪ Download VP VIBE for macOS

↪ Download VP VIBE for Windows

Step 5) UJAM App

• You need the UJAM App in order to activate your plugin.
• Launch the UJAM App and sign in:
  
  
• If you are signed in with the correct UJAM account, the UJAM App will automatically activate the plug-in. If not, scroll down to the bottom of the App and click on "Refresh now!"
  

• Now open Virtual Pianist in your DAW and you should be good to go!

Troubleshooting:

• Make sure that your firewall and antivirus software do not interfere with this process
• Try to fully quit and reopen the UJAM App
• Try to sign out and back in
• Try to uninstall the UJAM App and and remove all plugin files, then repeat the process
• Read more: I can authorize but my plugins don't stay activated!