UFX REVERB | FAQ

To help you get started with your UFX plug-in, here are the answers to some frequently asked questions:

How can I try UFX REVERB?

• Download a free trial from our website:

• Use the UJAM App:

• Download a standalone installer:
  • macOS
  • Windows

I already own several UJAM plug-ins. Do you have a special offer for me?

• Check the UJAM Store or the UFX REVERB product page for current offers.
  
• Please note that discount codes cannot be combined with other discounts, special offers or items on sale.

Where can I find the manual?

• The User Guide is available at ujam.com/reverb/manual/

I can't authorize my new UFX plug-in!

• Authorization Issues has information that should help.
  

I bought UFX at a reseller. How can I redeem my code?

• Check out How to redeem a coupon code from a partner shop?
  

I installed my UFX but I can't find it in my DAW.

• Please try a plug-in rescan. For further information please click here.
  

I downloaded the plug-in but my trial time has already expired – I have 0 days left.

• If your trial expires prematurely please submit a request to our support staff and attach your .ops file (this can be found by referring to the following article: Instant expired trial time).

Will UFX work on my computer?

• Check the System Requirements Overview
  

How can I load my own samples into UFX?

Is there a Reason Rack Extension?

• UFX isn’t available as a Rack Extension, but Reason added VST plug-in support in Reason 9.5 so please consider using as a VST in Reason.

Digital Audio Workstations

• UFX should run on every DAW supporting VST2, VST3, AU2 and AAX. We cannot guarantee that UFX is compatible with the following software:

• • Adobe Audition
  • Audacity
  • Pro Tools First
  • Mixcraft 8
  • Completely outdated DAW versions (for example Cubase 4)

I open UFX and my DAW crashes – what can I do?

• Please check whether you have the latest version of your DAW and UFX plug-in installed. The plug-in will notify you if an update is available.
• Uninstall the plug-in via the Uninstall feature of the UJAM App:

  

• Manually removing all plug-in files and a clean installation should fix the issue (works almost every time). Have a look at the following articles:
  • Uninstalling on Mac
  • Uninstalling on Windows
• Optional: Send a crash report to our support team

Are there any known issues?

• Mix setting is not restored correctly when locking it on some DAWs.
  Workaround: Unlock the Mix slider before you save and close. [UFX-94]
• Bypassing a mono/stereo version of REVERB mutes the right channel.
  Workaround: Use REVERB on stereo tracks or insert a bypassed mono/stereo plugin before REVERB. [UFX-107]
• Authorize button is sometimes missing in trial mode.
  Workaround: re-instantiate the plugin to get the authorization overlay
• There’s an unnamed preset at the end of the list, only visible when manually stepping through the presets.
• MIDI Learn is not available.