UFX REVERB | FAQ

To help you get started with your UFX plug-in, here are the answers to some frequently asked questions:

How can I try UFX?

• You can download your free demo version on our website: https://www.ujam.com/more/trials/
  
  
• Or use the UJAM App: https://www.ujam.com/ujam-app/
  
  
• Also, here are the direct download links:

I already own several UJAM plug-ins. Do you have a special offer for me?

• In general, all special offers and upgrade options can be found on our website: https://www.ujam.com/store
  
• Please note that discount codes cannot be combined with other discounts, special offers or items on sale.
  
  

I open UFX and my DAW crashes – what can I do?

• Please check whether you have the latest version of your DAW and UFX plug-in installed. The plug-in will notify you if an update is available.
• Uninstall the plug-in via the Uninstall feature of the UJAM App:

  

• Manually removing all plug-in files and a clean installation should fix the issue (works almost every time). Have a look at the following articles:
  • ↪Uninstalling on Mac
  • ↪Uninstalling on Windows
• Optional: Send a crash report to our support team

Where can I find the manual?

• Find it here: https://www.ujam.com/ufx/en/manual/ 

I can't authorize my new UFX plug-in!

• In case you are struggling with authorizing your plugin, please have a look at the following articles:
  • ↪Trial and Authorization
  • ↪Authorization Issues
    
    

I bought UFX at a reseller. How can I redeem my code?

The following article should help you: ↪How to redeem a coupon code from a partner shop?

I installed my UFX but I can't find it in my DAW.

• Please try a plug-in rescan. For further information, ↪click here.
  
  

I downloaded the plug-in but my trial time has already expired – I have 0 days left.

Unfortunately, this can happen due to technical circumstances – please ↪submit a request to our support staff and attach your .ops file – have a look at the following article: ↪Instant expired trial time

Will UFX work on my computer?

↪Check the System Requirements Overview

How can I load my own samples into UFX?

Is there a Reason Rack Extension?

• UFX isn’t available as a Rack Extension, but Reason added VST plug-in support in Reason 9.5 so please consider using as a VST in Reason.

Digital Audio Workstations

UFX should run on every DAW supporting VST2, VST3, AU2 and AAX. We cannot guarantee that UFX is compatible with the following software:

• Adobe Audition
• Audacity
• Pro Tools First
• Mixcraft 8
• Completely outdated DAW versions (for example Cubase 4)

Are there any known issues?

UFX-REVERB:

• Missing authorise button in trial mode. Workaround: re-instantiate the plugin to get the authorization overlay
• There’s an unnamed preset at the end of the list, only visible when manually stepping through the presets
• MIDI Learn is not available