Virtual Drummer Series | FAQ

Where can I find the user guide?

• Luckily all our Drummers share the same engine, so you might say “Seen one, seen 'em all”, that’s why we brought them all together in one user guide, which you will find in this article: Virtual Drummer Series | User Guide
• The fun part begins once you understood how to play them, because now you’re able to dive deep into the different drum kits, mix presets and special controls – let the magic happen!
• Also click here to see the manual as a PDF

Virtual Drummer crashes my DAW – What can I do?

• Please check whether you have the latest version of Virtual Drummer installed. The plug-in will notify you if an update is available.
• Uninstall the plug-in via the Uninstall feature of the UJAM App.
  
• Please send a crash report to our support team!
• Manually remove all plug-in files and try a clean installation. Have a look at the following articles:
  • Uninstalling on Mac
  • Uninstalling on Windows

Where to find video content?

↪Check out our YouTube channel for some videos!

Can I load my own samples into Virtual Drummer?

• As of now, the plug-in does not support "sample import".
• You can use one of the five included drum kits or create your own custom kit by using the Instrument section.
• Please note, that selecting a preset will always override your individual drum-type settings.
  
  

Is there an option to output MIDI data?

Sure!

• Virtual Drummer plug-ins support Direct MIDI Out, which allows you to send the MIDI data from the plug-ins to other instrument or MIDI tracks.
• Virtual Drummer plug-ins also feature MIDI drag and drop, giving you the option to quickly arrange your songs.
• If you drag and drop a MIDI file into your DAW, because of the plugin’s internal MIDI handling, you might have to manually adjust its length, this is especially true for Intros, Fills, and Endings.
• Read more: How to use MIDI Drag & Drop

I bought VD from a reseller. How can I redeem my code?

In case you received a coupon code (sometimes referred to as "serial number" or "license code") but you can not redeem it:

• The following article will help you: Partner Shop Purchase
• Please make sure you copy & paste the complete code! Always double-check the code you entered.
• It could be that the code usage limit is reached
  • Log in to your UJAM account and check whether Virtual Drummer is already connected to your account. If so, you're good to go and you will be able to activate the plug-in with your UJAM credentials.

How can I authorize my new plug-in?

• In case you are struggling with authorizing your Virtual Drummer, please have a look at the following article: ↪Authorization Issues

My trial time has already expired – I have 0 days left. Why?

Unfortunately, this can happen due to technical circumstances – please submit a request to our support staff and attach your .ops file – have a look at the following article: Instant expired trial time

I installed Virtual Drummer but I can't find it in my DAW.

• Please try to rescan your plugins. For further information, click here.

Will Virtual Drummer work on my computer?

• Have a look at this article: Is my plugin compatible with my system?

• You may run your plugin on legacy systems but we don’t support them.

• Please download your free demo and give it a try!

• Please note that Virtual Drummer is only compatible with 64-bit software. 32-bit is not supported!

Is there a Reason Rack Extension?

Please note that we didn't create a Rack Extension for Virtual Drummer 2, so the existing RE version of Virtual Drummer does not include the new features such as:

• MIDI Drag’n’Drop
• 2.0 New Styles and Presets
• UI Facelift

Please make sure to use the VST format if you're a user of Reason Studios.

Are there any known issues?

VD-DEEP

• HH Open isn't choked by HH Close or HH Pedal in v2.5.
  Workaround: Roll back to an earlier version (Uninstall 2.5 using the UJAM App then run the standalone 2.4.1 installer for macOS or Windows).

VD-HOT

• Sound Variations for single-instrument hits aren’t properly named (Studio One)
• If all instruments are routed to individual output channels BUT no external channel is active, a broken signal will occur on the main channel (Studio One)
• Latched playback will stop after some time (VST3 in Ableton)
• Individual output levels are rather low
• There are a number of unmapped/unused parameters listed (in automation parameters)

VD-BRUTE

• The preset may change when the Latch automation of your DAW is active. This changes a whole lot of parameters/automations at once.
• When recording Kit- or Mix-Preset automations via Latch/Write using the GUI, those changes might not be reflected on the GUI. (macOS)
• Duplicating instances of BRUTE may crash Reason.
• Switching a preset after duplicating an instance may result in freezing Garage Band.
• Clicking (multiple times) on the VST version of BRUTE in the plug-in list may cause Ableton to crash.
• Studio One 5.2 will display recorded MIDI data from C3 to B4 only as Sound Variations, not as regular MIDI notes on the Piano Roll (this only applies to the VST version of the plugin, not the AU version)

VD-PHAT2 & VD-HEAVY2

• Midi Learn is not yet working for all controls
• In Windows you might experience wrong font types
• When Latch is enabled and playing a note the playing note is not highlighted
  
• Control values are not disappearing after right-clicking a control
• Drummers v2 are currently not working in Mixcraft 8

VD-SOLID2

• Midi Learn is not yet working for all controls
• In Windows you might experience wrong font types
• When Latch is enabled and playing a note the playing note is not highlighted
  
• Control values are not disappearing after right-clicking a control