Manage all your UJAM plugins in one place: The UJAM App!
Here are the answers to some frequently asked questions:
My UJAM App does not show all my plugins! But Why?
- The UJAM App usually shows plugins that are available in our store: https://www.ujam.com/store/
- Legacy V1 plugins are not supported anymore and therefore might not be displayed in the app (for example VG SPARKLE V1 is not displayed if you own a license for version 2)
- If you have a V1 plugin license you can still download the plugin from your account: https://www.ujam.com/backstage/
I have issues on macOS Ventura. What can I do?
- Please note that the UJAM App still runs on Rosetta which you need to have installed.
- Our dev team is aware of this issue and already working on the native Apple Silicon version.
Where can I download the App?
- Download here: https://www.ujam.com/ujam-app/
- Also read the UJAM App | Changelog
Do I need the UJAM App?
Absolutely! You probably don't wanna miss these main features:
-
Complete download management
- Download and update single plug-ins or all at once
- Start, pause stop and resume downloads
- Download and update single plug-ins or all at once
- Easy installation (just a few clicks needed)
- Start free 30 day trials
-
Instant authorization
- Your plugins are automatically authorized and activated once you have both the UJAM App and one or more plugins installed. Just open your DAW and start making music!
- In case the auto-authorization didn’t work, you can still authorize directly from the plug-in interface using your UJAM credentials.
- Please note that if you are a Usynth or Virtual Pianist user, you do need the App to use the plugin, as the App works as a small helper tool for the plugins.
My computer isn’t connected to the internet? How do I authorize my plug-ins?
- The App doesn’t support offline authorization yet – we’re shaping this workflow though and will add offline authorization in the future.
- Until then, please submit a request to our support team and have a look at this article.
Which operating systems are supported by the App?
- Windows 10
- macOS 10.14 or later
- You may run it on earlier versions but we don’t support them.
I bought a product but it’s not showing up in the App. What can I do?
- A) Scroll down to the bottom and click refresh:
- B) Restart the App
- Also make sure that the respective license is actually linked and therefore visible in your UJAM account: https://www.ujam.com/backstage
- If you purchased at a partner shop, check if you received a coupon code via mail. You probably still need to redeem the code, read more info here.
How can I connect my account to the App?
Step 1)
Log in here: https://www.ujam.com/backstage
Step 2)
Open the UJAM App and click on Sign In:
Step 3)
A dialog will pop up in your browser. Click on ‘Open UJAM‘:
Step 4)
Done:
General UJAM App Troubleshooting
-
Make sure to keep your UJAM App up-to-date. The app should notify you automatically when an update is available.
- Read more about recent changes: Changelog | UJAM App
- If your app version is outdated and you can't update, please reinstall.
- Scroll down to the bottom of the app and click the refresh button. It looks like this:
-
Fully quit the UJAM App in the taskbar (also called system tray):
- Mac:
- Windows:
- Mac:
Are there any known issues?
We are aware of some minor issues that we’re going to fix in future updates:
- Licenses are sometimes not correctly displayed after switching the signed in user account.
-
Product licenses purchased after App start are not always immediately displayed.
- Scroll down to the bottom and click refresh:
- Scroll down to the bottom and click refresh:
- The App is a bit too large for screens smaller than 768 px.
- Versions of plugins installed prior to the App installation are sometimes not properly recognized.
- Installing Updates to runtime might cause Issues – please make sure to close all running plugins prior to installing updates.
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