FAQ | UJAM App

Manage all your UJAM plugins in one place: The UJAM App!

To help you get started, we have gathered answers to some frequently asked questions here:

Should I use the UJAM App?

Absolutely! Here are the main features:

• Complete download management
  • Download and update single plug-ins or all at once
     
  • Start, pause stop and resume downloads
• Easy installation (just a few clicks needed)
• Start free trials
• Instant authorization
  • Your plugins are automatically authorized and activated once you have both the UJAM App and one or more plugins installed. Just open your DAW and start making music!
  • In case the auto-authorization didn’t work, you can still authorize directly from the plug-in interface using your UJAM credentials.
     

Where can I download the App?

• Download from our website:
  • ujam.com/app
• Direct download links: 
  • Download for macOS (Intel): ujam.com/#download-app-osx
  • Download for macOS (ARM 64): ujam.com/#download-app-arm
  • Download for Windows: ujam.com/#download-app-win
• Also read the UJAM App | Changelog

Is there any other way to download UJAM plug-ins?

• In case the app is not working properly, check out the following article for direct download links: Download & Installation Issues | UJAM App
• Please note that Usynth, Virtual Pianist, Subcraft and Beatmaker 3 require the UJAM App to run these plug-ins (the App works as a helper tool).

Why doesn't the UJAM App show all my plug-ins?

• The UJAM App shows plug-ins that are available in our store: ujam.com/store
• Discontinued plug-ins are not supported anymore and therefore may not show up in the UJAM app (e.g. a version 1 product if version 2 is available)
• If you have a V1 plugin license you can still download the plug-in from your account: ujam.com/backstage

Why isn't a newly purchased product showing up in the UJAM App?

• Click the sync button at the top, or scroll down to the bottom and click the 'refresh now' link:
  
• Restart the App
• Also make sure that the respective license is actually linked and therefore visible in your UJAM account: ujam.com/backstage
• If you purchased at a partner shop, check if you received a coupon code via mail. You probably still need to redeem the code, read more info here.
   

How do I authorize my plug-ins if my computer isn’t connected to the internet?

• The App doesn’t support offline authorization yet – we’re shaping this workflow though and might add offline authorization in the future.
• Until then, please submit a request to our support team and have a look at this article.
   

Which operating systems are supported by the App?

• See the Hard Facts section near the bottom of the UJAM App page for current requirements.
• Earlier OS versions may work, but are unsupported.
• The UJAM App Changelog also has important info about Mojave and Catalina support.
   

How can I connect my account to the App?

1. Open the UJAM App and click on Sign In
2. Log in when prompted at ujam.com/backstage
3. A dialog will pop up in your browser. Enable the "Always allow..." option
4. Click on ‘Open UJAM‘ and you should see the UJAM App open

Any advice for general UJAM App Troubleshooting

• Check out Troubleshooting | UJAM App

Are there any known issues?

We are aware of some minor issues:

• Or some systems the app might cause an error when downloading or installing software – open the Settings and toggle options for Choose Download Folder or Silent Plugin Installation.
• The content location in the app settings sometimes gets ignored and the default location is used instead - open the Settings and toggle Choose Content Folder.
• Licenses are sometimes not correctly displayed after switching the signed-in user account – click the sync button at the top, or scroll down to the bottom and click the refresh link.
• Product licenses purchased after App start are not always immediately displayed – Click the sync button at the top, or scroll down to the bottom and click the refresh link.
• The App is a bit too large for screens smaller than 768 px.
• Versions of plug-ins installed prior to UJAM App installation are sometimes not properly recognized.
  
   
• Installing Updates to runtime might cause Issues – please make sure to close all running plugins prior to installing updates.