FAQ | UJAM App

Manage all your UJAM plugins in one place: The UJAM App!

Here are the answers to some frequently asked questions:

My UJAM App does not show all my plugins! But Why?

• The UJAM App usually shows plugins that are available in our store: https://www.ujam.com/store/
• Legacy V1 plugins are not supported anymore and therefore might not be displayed in the app (for example VG SPARKLE V1 is not displayed if you own a license for version 2)
• If you have a V1 plugin license you can still download the plugin from your account: https://www.ujam.com/backstage/

I have issues on macOS Ventura. What can I do?

• Please note that the UJAM App still runs on Rosetta which you need to have installed.
  
  
• Our dev team is aware of this issue and already working on the native Apple Silicon version.

Where can I download the App?

• Download here: https://www.ujam.com/ujam-app/

• Also read the UJAM App | Changelog

Do I need the UJAM App?

Absolutely! You probably don't wanna miss these main features:

• Complete download management
  • Download and update single plug-ins or all at once
    
  • Start, pause stop and resume downloads
• Easy installation (just a few clicks needed)
• Start free 30 day trials
• Instant authorization
  • Your plugins are automatically authorized and activated once you have both the UJAM App and one or more plugins installed. Just open your DAW and start making music!
  • In case the auto-authorization didn’t work, you can still authorize directly from the plug-in interface using your UJAM credentials.
    
• Please note that if you are a Usynth or Virtual Pianist user, you do need the App to use the plugin, as the App works as a small helper tool for the plugins.

My computer isn’t connected to the internet? How do I authorize my plug-ins?

• The App doesn’t support offline authorization yet – we’re shaping this workflow though and will add offline authorization in the future.
• Until then, please submit a request to our support team and have a look at this article.
  
  

Which operating systems are supported by the App?

• Windows 10
• macOS 10.14 or later
• You may run it on earlier versions but we don’t support them.
  
  

I bought a product but it’s not showing up in the App. What can I do?

• A) Scroll down to the bottom and click refresh:
  
• B) Restart the App
• Also make sure that the respective license is actually linked and therefore visible in your UJAM account: https://www.ujam.com/backstage
• If you purchased at a partner shop, check if you received a coupon code via mail. You probably still need to redeem the code, read more info here.
  
  

How can I connect my account to the App?

Step 1)

Log in here: https://www.ujam.com/backstage

Step 2)

Open the UJAM App and click on Sign In:

Step 3)

A dialog will pop up in your browser. Click on ‘Open UJAM‘:

Step 4)

Done:

General UJAM App Troubleshooting

1. Make sure to keep your UJAM App up-to-date. The app should notify you automatically when an update is available.
   • Read more about recent changes: Changelog | UJAM App
   • If your app version is outdated and you can't update, please reinstall.
2. Scroll down to the bottom of the app and click the refresh button. It looks like this:
   
   
3. Fully quit the UJAM App in the taskbar (also called system tray):
   • Mac:
     
   • Windows:
     
     

Are there any known issues?

We are aware of some minor issues that we’re going to fix in future updates:

• Licenses are sometimes not correctly displayed after switching the signed in user account.
• Product licenses purchased after App start are not always immediately displayed.
  • Scroll down to the bottom and click refresh:
    
    
• The App is a bit too large for screens smaller than 768 px.
• Versions of plugins installed prior to the App installation are sometimes not properly recognized.
  
  
• Installing Updates to runtime might cause Issues – please make sure to close all running plugins prior to installing updates.